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Our FAQ (Frequently Asked Questions)

Get all the answers to the most frequently asked questions (FAQs) regarding Multimedia Tech, audio, video, computer networks, control, automation, and much, much more.

Content on this page:

Your Appointment

To be ready for your installation, make sure that:

  • All the electronics are in your home at the time of the installation.
  • All low and high-voltage outlets are accessible, or you know where you want them installed.
  • Someone 18 years or older will be present for the duration of the installation.
  • All the equipment you already have (e.g., televisions, AV receivers, speakers) is available to the technician.
  • Television sets and/or entertainment centers are at least three to five feet away from the wall.
  • The installation generally takes between one and six hours.

Customer Commitment

Technology and innovation have always been at the heart of what we do.

We have reimagined the entertainment you love and we’re committed to doing the same for your entire experience.

  • Respect your time
  • Simplify your experience
  • Make things right if we fall short

We take pride in our products, which is why we offer a 30-day money-back guarantee.

We deliver service on your terms, including 24/7 support and four-hour appointment windows with a guaranteed, automatic $20 credit if we’re late.

From our products to our people, we’re committed to delivering the best experience possible so you can do more and enjoy more of what you love.

Before The Appointment

It’s completely advised that you may want to pick up clothing, toys, and other personal items before we visit, but if you can’t get to them, we’ll get them out of the way for you.

Please let us know before your installation service if there is anything specific you want us to do/not do so that we can be prepared.

Installation Day Checklist

To know what to expect during your Multimedia Tech Home installation, please make sure you have the following ready before your appointment:

  • Make sure the account holder or an authorized decision-maker on the account (age 18 years or older) is home for the entire installation (2-6 hours).
    • Please contact us before the installation to add an authorized decision-maker to your account.
    • The installer will help you design and customize your system to fit your family’s needs and educate you on the features of your new system.
    • The installer will also ask you or your authorized decision-maker to assign a master code to arm and disarm your system if necessary.
  • Be prepared to sign your service request. Either you or your authorized decision-maker (age 18 years or older) must be present to sign the service request completion form.
  • Identify two emergency contacts. You or your authorized decision-maker (age 18 years or older) will need to provide two emergency contacts’ names and phone numbers.
    • These contacts should be you and/or a family member or a trusted friend. The installer will set up your emergency contacts at the time of installation if necessary.

Get ready for your Multimedia Tech service visit with this checklist. Please see the installation checklist for our service.

Satisfaction Guarantee

Multimedia Tech works together with you to create the best integrated smart automation systems for your residential or commercial needs.

Our smart automation solutions give you the ability to easily control your electronic environment.

We guarantee the finest services when it comes to integrating electronic systems.

The Highest Installation Standards

We will install your electronic systems to the highest standards.

Of course, we also check to make sure that those additional electronic components work properly, we give you options for those semi-outdated technologies you still use, and even if they need to be removed from the property we take them to a recycling facility for you for no additional cost.

Service Paired With Quality

We know that you will not let those old electronics that you have built over the years turn to dust just because you don’t have the time to update your place. We understand that and so we provide the best quality in our service.

Our service guarantees you that we provide 100% satisfaction for you. Learn more about us by contacting one of our specialists at (281) 402-6777

Pets

Most animals are not a problem so long as they are secured.

We advise that you please put large dogs and any lions or birds of prey in an area that is not being serviced.

Be Home

Yes. We need someone to let us in! preferably the person who placed the order.

If you choose to not be home, please let us know ahead of time if there is an access code to get to your home or business.

Cost

MSRP for electronics and custom pricing for labor.

Multimedia Tech will match any reputable competitor’s normal retail price on any product.

Simply call (281) 402-6777 and refer the customer service representative to the website with the price you wish to match. Some restrictions apply.

Certified Installers

All of our certified staff at Multimedia Tech have had on-the-job and industry certifications in electronic systems and product knowledge. Our supervisors have been trained personally by the owners of the company as well as attending accredited industry training courses. We believe the combination of industry and on-the-job training is the best possible preparation.

Staff is trained and supervised

All of the integrators have been extensively trained and are supervised by the supervisors on all jobs. If a team of integrators is required then a supervisor is allocated to this job. The supervisor is responsible for all the work done and all work is checked off by the supervisor before the client’s inspection.

Finished on schedule

In a contract situation, the area manager is in constant contact with the supervisors to make sure there are no problems and everything is finished on schedule. Our FAQs answer some of the common questions about us and how we get things done. We are here to help you contact us at (281) 402-677

Ask Your Installer

Be prepared to ask your installer the following questions:

  • How do I use my system?
  • What can I do with the integration?
  • How do I prevent making mistakes?
  • How do I remotely control my system?

Type Of Installers

All of our certified installers have had on-the-job and industry certifications in electronic systems and product knowledge.

Our supervisors have been trained personally by the company’s owners and attended accredited industry training courses.

We believe the combination of industry and on-the-job training is the best possible preparation.

Fully Equipped Teams

Field supervisors and installers at Multimedia Tech are issued with the industry’s very best about everything they use to get everything done promptly and with fewer unnecessary complications.

The Right Tools

We make sure every single installation team is equipped with all the required approved tools, equipment, and technology for every situation that could affect the service quality you expect as one of our clients.

The Latest Tools

We believe teamwork is essential for our installation business to take on new challenges and perform difficult installations.

But, after over ten years in the business of residential and commercial installations, we understand that even the best installers are only as good as the tools they use.

That is why you will see our installers using only the latest tools regardless of how expensive they may be.

Guarantee Type

Multimedia Tech offers technical services that will integrate your electronic systems flawlessly.

We guarantee the finest services when it comes to installation.

If you’re unhappy with our service, we’ll re-install your electronic system at no additional charge, customer satisfaction is our top priority.

Quarterly Appointments

Of course! We encourage you to schedule easy, regular appointments so that your place will always be in tip-top shape and you will have one less chore to worry about.

Business Insurance

Multimedia Tech is fully insured for all the work that we carry out.

Our public liability insurance is currently set at $1,000,000 and our employee liability insurance is currently set at $1,000,000.

We have been continuously operating for over 10 years.

Most importantly, we know that our clients trust us with a project we have to not only deliver but also make sure we conduct business responsibly.

Choosing an insured business for your project is essential to ensuring the successful resolution of any unforeseen issues and the safety of your home or business.

We Can Provide You with a COI

Do you need a copy of our insurance policy before or after the completion of your project?

Give us a call at (281) 402-677 or email us and we will be happy to provide all the information necessary for your reassurance that if anything happens you are covered.

Commercial Installation

Yes! We are happy to serve nearly any size of commercial property. Check out our Commercial Services page or contact us for more pricing information.

Equipment

We provide all the necessary equipment essential for installing electronic systems.

Our supervisors and installers are issued with the industry’s very best concerning the type of equipment they use and install for every occasion.

Unless you have a special type of brand or a particular product you want us to use, we will only use high-quality equipment to ensure the safety of you and your family.

Service Areas

We operate in and around the Greater Houston Area, Austin, Dallas, and San Antonio.

We are constantly expanding as our business grows so if you are unsure if we are available in your area, don’t be shy, contact us and we’ll do our very best to accommodate your appointment.

Additional Charges

Multimedia Tech installers will provide an estimate to you before performing work that requires an additional charge.

Additional charges, fees, and expenses may apply to provide services beyond 25 miles from the store location where you placed the order for installation services.

Payments for additional charges: C.O.D. payable by credit or personal check.

3rd Party Services

Multimedia Tech recommends that for best results the customers should schedule the installation of cable, internet, or satellite service before the arrival of your Multimedia Tech installer.

Responsibility

Multimedia Tech installers will not be held responsible for moving any furniture or valuables.

Workforce Safety

To ensure the health and safety of our employees, Multimedia Tech reserves the right to refuse or reschedule work due to unsafe conditions, which include, without limitation, extreme temperatures, natural disasters, or the existence of other hazards. real or perceived.

When a TV is being hauled away for disposal, some TVs may require additional equipment or personnel to safely remove them, resulting in a delay or rescheduling of the haul-away service and may result in additional charges.

Installation Authorization

The customer understands that someone at least 18 years of age must be present at all times on the day of the installation to approve all work.

Labor Only

Installations do not include any parts or accessories

For example:

Wire, cable, speaker mounts, or similar parts.

Disclaimer

Multimedia Tech shall not be liable for any failure or delay in performance due to any cause beyond its control.

If the Multimedia Tech installer’s ability to render services is impaired by the customer’s failure to cooperate or circumstances beyond the control of Multimedia Tech.

Multimedia Tech may choose not to provide services.

Lath And Plaster

Multimedia Tech cannot warrant that installations involving lath and plaster walls will not result in cracks in the wall.

Multimedia Tech will do everything in its power to eliminate the possibility.

But due to the nature of the type of construction, you agree that Multimedia Tech will not be responsible for any resulting damage to your wall.

Cancellations

We understand plans can change, so we’ve created a cancellation policy that’s super flexible for our customers and supports our internal operations.

Early notification of cancellation means we can offer our services to someone else in your city.

You may cancel or change your appointment up to 24 hours in advance.

If you want to cancel your appointment within less than 24 hours notice, please contact our customer service to see if the service can be canceled or rescheduled without any charges.

For more information on how to contact them, go to our contact page.

or by calling our number (281) 402-6777

Note: Multimedia Tech accepts cancellations made by phone or Live Chat during normal store hours within 30 minutes of the order being placed.

Any cancellation requests made outside of normal business hours or after the allotted cancellation time will not be accepted.

Customers requesting cancellation by phone will receive a confirmation email, which must be replied to complete the cancellation.

Customers requesting cancellation by phone should remember to add Multimedia Tech to their email address book, contacts, or safe list to prevent the confirmation email from being sent to Spam.

Order Changes

We know things that happen in life are always changing and it is understandable that you may need to make some changes to your work order.

Please give us a call or contact us to make sure we do what you need.

Refunds

Need a refund? please contact us at (281) 402-6777 or email us at support@mymultimediatech.com

Not Eligible For Cancellation

Any order not canceled within 30 minutes of ordering. Any order not canceled during Multimedia Tech’s normal business hours.

Any order canceled via answering machine message- cancellations must be requested through direct communication with a Multimedia Tech Customer Service representative.

Any service order that has been already completed by our service technicians. Or any equipment that has been already installed.

Services are NOT eligible for a refund:

Not limited to:

TV installations of any kind.

Projector and projection screen installations of any kind.

Remote control programming.

Furniture assembly services.

Whole audio and video installations.

Low voltage wiring installations.

Motorized shade installations.

Lighting control installations.

Home network and cloud services.

If for any reason, equipment was not installed properly or you received the wrong installation service due to an error on Multimedia Tech’s part, contact Multimedia Tech Customer Service within 10 days of receiving the wrong service for a reschedule that allows us to serve you accordingly.

Multimedia Tech issues exchanges for defective items, no refunds. Multimedia Tech DOES NOT ISSUE REFUNDS PARTIALLY OR AS WHOLE ON SERVICES.

Returns

Multimedia Tech accepts returns of most non-defective, non-custom-order items within ten days (10 days) of delivery for a 45% restocking fee, plus any shipping and handling fees.

To begin the return process, please contact Multimedia Tech Customer Service. Returned items are eligible for either exchange or refund (customer’s choice).

If an exchange product is requested, the customer will still be billed the applicable shipping and restocking fees for the returned item and any shipping fees for the new exchange item.

Custom order items, such as made-to-order theater seats, couches, and licensed sports team items may be returned for a 50% restocking fee, plus shipping and handling fees.

Our Quick Ship Palliser home theater seats do not qualify as custom-order products and may be returned for the 30% restocking fee.

If you received free shipping with your purchase, the shipping fees originally covered by Multimedia Tech will be deducted from your refund or billed to your account if you are requesting an exchange.

Non-defective returns must be returned in the original packaging, including all papers such as instructions or warranties, and must be in new, unused condition.

Not Eligible For Returns

Not limited to:

SPECIAL ORDER ITEMS.

Any product that has been used, installed, or modified after shipping from Multimedia Tech.

Any product not in complete original packaging.

Any product not returned within the 10-day return period.

Food products, including popcorn packs, flavored syrups, and cotton candy sugar floss.

Carpet, personalized wall signs, and acoustic wall panels.

Clearance items.

Services are NOT eligible for return

Items not purchased from Multimedia Tech.

Defective Or Incorrect Products

If for any reason you receive an item that is damaged, or you receive the wrong item due to an error on Multimedia Tech’s part, contact Multimedia Tech Customer Service within 10 days of receiving the defective item for a replacement.

Multimedia Tech issues exchanges for defective items, no refunds. Upon contacting Customer Service about a defective item, you will be issued an RMA number, to be included with the defective item being exchanged. Multimedia Tech will cover all shipping costs for defective items.

If you do not contact Customer Service within 10 days of receiving the defective item, the return will be treated as a warranty issue. It will not be accepted as a defective item return.

Not Eligible For Defective Product Returns

Any return not requested within 10 days after delivery of the product. Any item that is not damaged or defective, or does not constitute an error on Multimedia Tech’s part.

Clearance items (all clearance items are sold as-is, no returns). Services are NOT eligible for return Items not purchased from Multimedia Tech.

Note: Multimedia Tech will not issue refunds or exchanges until after receiving the item being returned.

This includes made-to-order items such as theater seats, couches, and licensed sports team products that typically take two weeks to ship; Multimedia Tech will not place the order for the replacement until the item being exchanged has been received.

Warranty Information

Multimedia Tech provides easy exchanges for any damaged or defective products (excludes clearance items).

In addition, many of our products are also covered by a Manufacturer’s Warranty.

As always, if you have any questions, please don’t hesitate to contact Multimedia Tech Customer Service.

Shipping And Delivery

Multimedia Tech ships anywhere in the contiguous United States, as well as to Hawaii, Alaska, and international locations.

Contact Customer Service for additional information about shipping to areas outside the contiguous United States.

Many of our furniture products are also eligible for White Glove Delivery.

Any items eligible for White Glove Delivery will be offered when you add the qualifying items to your cart.

Out of Stock And Backorder

In rare cases, some items may be on backorder or out of stock. If an item in your order is on backorder or out of stock, you will be contacted immediately and provided the option of changing or canceling your order without any fees or penalties (excludes custom orders).

Sales Tax

Multimedia Tech is required by law to collect sales tax on orders shipped anywhere in Texas.

If your order qualifies for sales tax, the correct charges will be automatically added to your purchase total and displayed on the shipping and payment page during checkout, after you have entered your shipping address.

Although we are not required to collect tax on orders shipped to other states, some states require shoppers to file sales/use tax annually on any items ordered online or by other remote means.

These sales/use taxes apply to any taxable item that did not have tax automatically removed by the retailer at the time of purchase.

We recommend that all our customers check with their local tax authorities to determine if their purchases require sales/use tax to be filed.

Payment Options

We accept a variety of payment methods for our services, including:

• American Express

• Visa

• MasterCard

• Discover

• Cash

• Personal checks

• Business checks

• Venmo

• CashApp

• Zelle

Please note that we reserve the right to select the method of payment needed for a particular service. If you have any questions about payment options, don’t hesitate to contact us.

Credit Card Charge

Your credit card will be charged as soon as your order is placed. When purchasing custom orders with American Express, your card will be charged 85% when the order is placed and the remaining 15% when it is shipped.

In case your order requires custom installation of any kind and you were not charged 60% when your order was placed, your credit card may be charged until the installation is complete and approved by the customer.

Please note, custom electronics with a value of $1000 or more will be charged immediately when the order is placed and the remaining balance for installation will be charged when the installation is complete.

Personal Information

We implement a variety of security measures to maintain the safety of your personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Terms and Conditions

Refer to our terms and conditions page for a complete understanding of your usage of the content of this website.

Emergency Service

We offer 24 hours, round-the-clock scheduling – that’s one of the many things that sets us apart from other installation services!

When you book your appointment, you’ll be able to check the calendar and schedule an appointment at your convenience.

Need a rush job? Not a problem!

Give us a call and we’ll get you squared away. Texas is a big state and we have big teams all around! Same-day appointments are available in some circumstances.

However, we typically ask for at least 12-24 hours’ notice. Give us a call and we’ll check our schedule!

Design Partners

Our industry is very much a referral-based business. By far, the leading source of referrals comes from our design partners: architects, interior designers, and contractors.

Systems integration is the intersection of technology, design, and construction.

As such, it is imperative to have the right design team in place to ensure proper AV systems design and installation.

This is because our systems typically impact so many facets of the design/build process.

We, at Multimedia Tech, believe it’s very important to keep our design/build partners up to date on the latest advances in technology so they have a clear picture of how those advances will impact their process.

Contact us to schedule a Lunch-And-Learn.

Contact us for business opportunities & partnerships. Our specialties are home theater installation, any type of tv installation, and complete home automation

Contact Us

Thank you for allowing Multimedia Tech to connect you to what’s essential in your life.

We value you as a customer and look forward to serving you!

We’re committed to providing you with excellent customer service.

From our products to our people, we are committed to delivering the best experience possible so you can do more and enjoy more of what you love.

It’s all a part of our commitment to you.

Thank you for being a Multimedia Tech customer.

Need immediate assistance? Contact us.